Workers’ Compensation for Customer Service Representatives

Issues pertaining to workers’ compensation and the injuries that trigger these benefits are often thought of in relationship to heavy manual labor jobs such as those in the construction industry. However, the truth is that debilitating injuries can occur in almost any workplace environment, including in an office settings in which customer service representatives work. Any of these injuries can qualify the employee for workers’ comp benefits.

Potential injuries sustained by customer service representatives

There are various ways in which employees such as customer service representatives can suffer injuries in office settings. These include everything from repetitive stress injuries such as carpal tunnel syndrome and thoracic outlet syndrome, to slip and fall injuries, or any other type of accidental injury, sickness, or death resulting from the scope of employment. In Tennessee, having a workers’ compensation claim approved allows you to receive important benefits, including lost wage replacement and medical cost coverage.

Many office injuries that lead to workers’ compensation claims are caused by slip and fall accidents. These accidents can occur inside of an office for various reasons, including spills not cleaned up, cluttered spaces, exposed cords or other tripping hazards, and loose rugs.

Some of the injuries potentially experienced by customer service reps inside an office can occur due to inadequate workstation ergonomics resulting in poor posture, other physical strains, and repetitive stress injuries. Other indoor hazards these workers may face include lack of proper lighting, poor indoor air quality, excessive noise, or violence from another person in the workplace.

Customer service representatives may also suffer slip and fall injuries outside of their place of employment due to hazards such as icy parking lots and slippery or broken steps.

Know the proper procedures to secure your benefits

If you have sustained an injury in the workplace as a customer service representative, it is important to become familiar with the correct procedures to follow in the wake of your injury. How you respond to and report your injury is crucial in order to set yourself in position to receive the workers’ compensation benefits you are owed under the law.

Some employees may be hesitant about filing a workers’ compensation claim. However, it is important to remember that by pursuing your benefits you are not assigning blame to your employer for the injury – nor are you holding them liable. You are simply attempting to secure financial benefits that are already made available to you under the terms of your employment.

At Wagner & Wagner, we have decades of experience fighting for the rights of our injured clients. Our Chattanooga workers’ compensation attorneys are ready to vigorously help you obtain the workers’ compensation benefits you deserve if you have sustained a workplace injury as a customer service representative or other office worker. We offer our services to clients in Chattanooga and Cleveland, TN, in addition to all areas across North Georgia. To schedule a free consultation about your case, please call us today at 423-756-7923 or use our contact form.